Privacy Policy

This Privacy Policy explains what Warrior Inspection Network, LLC (“we,” “us”) collects when you book an inspection, receive a report, or use our software, and what we do with it. It covers four different people: homeowners who book inspections through us, real-estate and insurance agents named on a report, inspectors who use the app to do the work, and an inspector's own client — someone who hired their inspector directly and whose job never came through us at all. That fourth person never sees a booking form here, so Section 2.2 explains separately whose rules govern their information.

1.What We Collect

If you book an inspection (homeowner)

• Your name, email address, and phone number.
• The address of the property to be inspected, and which reports you requested.
• Your appointment date and any time preference, plus notes you choose to add.
• Payment is handled by Stripe. We receive a confirmation and the amount — we never receive or store your card number.

If you are named as an agent on a booking

• Your email address, as given by the homeowner who booked, so the completed report can reach you.
• If you register for the agent portal: your email and a password (stored only as a salted hash).

If you are an inspector using the app

• Account email and password (stored only as a salted PBKDF2 hash — we cannot read your password).
• Your name, phone, Florida license number, company, and license type, which print on the reports you certify.
• Your certificate of insurance, which you upload for verification.
• Your profile photo and any company logo you upload for white-labeled reports.
• For payouts, Stripe collects your identity and bank details directly through Stripe Connect. Those details go to Stripe, not to us.
• If you use the mileage log: a home-base address you enter yourself. See section 3.

Inspection content

• Your answers on the inspection forms, and the finished report.
• Photographs taken for the inspection. Photos often carry EXIF metadata — including GPS coordinates and the time the picture was taken — and our server reads that metadata for one purpose only: to confirm the photo was taken at the property on the inspection date, which is what makes it usable evidence on a report. We do not use it to follow an inspector's movements or build a location history, and it is only ever read from a photo you deliberately attached to a job. If you would rather it not be recorded at all, disable location tagging in your camera before shooting; the app still works.

If you call our business line

• The number you called from and the time of the call, from our telephone provider's logs.
• A voicemail you choose to leave is recorded and machine-transcribed so we can hear it, read it, and call you back. The recording and transcript are handled like any other business correspondence.
• Callers we don't recognize are asked to press a key before being connected. That step exists to screen out robocallers; it collects nothing about you.

Automatically

• Your IP address, used for rate limiting and abuse prevention. We keep these for 12 months and then discard them.
• Standard request logs kept by our hosting provider, retained no longer than 12 months.

2.Property and Public-Record Data

To pre-fill reports we look up information about the property itself from public sources — county property-appraiser records, building permit history, FEMA flood-zone maps, National Weather Service data, and the Florida DBPR licensee file. This is public-record information about a property or a professional license, not private information about you, and we retrieve it using the property address.

We also verify each inspector's Florida license number against DBPR's public licensee file to confirm it is active and current, and to send renewal reminders.

2.1 State license registries we keep a copy of

Some report types require a license separate from the home-inspector license, and the agencies that issue them do not offer a way to check one license at a time. For those we keep a periodically refreshed copy of the agency's own published roster and check against it:

• Florida DBPR — home inspector, architect, mold assessor, and asbestos consultant license files.
• Florida Board of Professional Engineers (FBPE) — the published engineer directory.
• Florida Department of Agriculture and Consumer Services (FDACS) — pest-control licensees, for wood-destroying-organism reports.
• Florida Department of Health — certified radon measurement professionals.

Two things are worth stating plainly. First, these rosters list people who are not our users — they are the agency's complete public list, and we hold a copy of it, not a record we built about any individual. We publish nothing from them, and they are used for one purpose: confirming that a credential a user entered is real and current. Second, the Department of Health's radon roster publishes no license number at all — only a name, city, and expiry date — so a radon credential is matched by name. The app says so on screen when it does this, and treats a name match as weaker evidence than a license-number match. Where two people share a name, it confirms nothing rather than guessing.

We keep only the current copy of each roster; each refresh replaces the last, and we do not build a history of who appeared on a roster over time.

2.2 If your inspector hired us, not you

Most inspections in this app never touch our marketplace. An inspector books their own client, does the work, and delivers the report — we are the software they used, nothing more. If that is you, your name, address, contact details, property condition and photographs are in our system, and you never saw the booking form that asks the other three groups to agree to this policy. So it is worth saying plainly who is responsible for what.

• Your relationship is with your inspector. They decide what to collect, what the report says, how long to keep it, and who else sees it. They are the records custodian, and privacy or correction requests about your inspection go to them first.
• We handle that information on your inspector's behalf and on their instructions, for one purpose: running the software they use to do the work. We do not use it for any purpose of our own — not marketing, not profiling, not sale, not building a product from it.
• It is protected here the same way everything else is: the security in Section 11, the retention periods in Section 8, and the same refusal to sell or advertise described in Section 4.
• If you ask us directly and we cannot identify which inspector holds the relationship, we may need to route you to them rather than act ourselves — not to stall you, but because acting on their records without them is not our call to make.

3.Location

The app does not track your device’s location. There is no GPS tracking, no background location, and the app never asks for location permission.

• The mileage log estimates distance between a home-base address you type in and the property address on the job. Both are addresses you or your customer already provided.
• Photo GPS, where present, comes from the photo's own EXIF metadata, written by the camera at the moment you took the picture — not from tracking you.

Precise location is treated as sensitive

Several states classify precise geographic coordinates as sensitive personal information and hold it to a higher standard than ordinary data. The coordinates attached to an inspection photo are precise, so we treat them that way whether or not your state requires it:

• They are used for one thing — confirming a photo was taken at the property being inspected, which is what makes it usable evidence on a certified report. They are never used for any other purpose.
• They are never sold, never shared for advertising, and never used to profile anyone.
• They are read only from photographs an inspector deliberately attaches to a job — never in the background, and never from your device.
• You can prevent them being created at all by turning off location tagging in your camera before you shoot. The app works without them.
• If a photo already carries coordinates you would rather we did not hold, ask us and we will remove them — from our records and from the image file itself, so they are gone from the picture even if someone downloads it. This works on a finished report too, which is usually when people think to ask. The photograph is not re-saved or re-compressed; the report simply shows that location could not be confirmed for it, which by then is the truth. Removal takes effect in the live system straight away, and clears from routine backups as those rotate.

4.How We Use Information

• To schedule, perform, and deliver the inspection you booked.
• To produce and certify the inspection report, and to deliver it to you and to any agent you named.
• To take payment and pay the inspector.
• To send transactional messages: booking confirmations, a report when it's ready, appointment reminders the evening before an inspection, a single post-delivery follow-up asking how the inspection went, cancellation notices, payout notices, and license-renewal reminders to inspectors. These go by email. If a phone number was provided with a booking, the appointment reminder may also be sent once by text message through our texting provider; the number is used for that reminder and nothing else, and replying STOP ends the texts. If you call our business phone line and we miss the call, we may send that number one text message saying we missed you and how to reach us; replying STOP ends those too.
• To remind you, roughly five years after a wind mitigation inspection, that it's reaching the age at which most insurers stop accepting one. We send it once or twice; it is the only email we send that isn't tied to something you just did, and every one can be switched off in a tap — see section 10.
• To keep the service working and secure — rate limiting, abuse prevention, and debugging.
• To meet recordkeeping obligations that apply to inspection reports.

We do not sell your personal information. We do not share it with advertisers, and we do not use it for behavioral advertising or build marketing profiles from it. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third party for any purpose.

What entitles us to use it

Everything above is either something you asked us to do, something the law requires us to do, or something the service cannot run without — scheduling the inspection you booked, keeping the records that inspection work carries, taking payment, and keeping the app secure. We do not use your information for anything outside that list, and where the law where you live requires your consent for a particular use, we ask for it rather than assume it.

Where we operate

We inspect property in Florida and offer this service in the United States. The app is not directed to or offered in the European Union or the United Kingdom, and we do not target anyone there. If that ever changes, this policy will change with it and say so plainly, rather than leave you to work out which rules apply.

5.Who We Share It With

• The inspector assigned to your job, who needs the property address and your contact details to do the inspection.
• The agent you named at booking, who receives the completed report.
• Stripe, for payment processing and inspector payouts, under Stripe's own privacy policy.
• Cloudflare, which hosts the application, its database, and photo storage, and which sends our email.
• Twilio, our telephone and text-messaging provider, which routes calls to our business line, records voicemail you choose to leave, and delivers our text messages, under Twilio's own privacy policy.
• Mapbox, which supplies the satellite image of a property's roof for wind-mitigation reports. It receives the property's map coordinates, never a name.
• Cloudflare's AI service, when an inspector uses voice input on a phone without built-in speech recognition: the short clip you record is transcribed there and discarded. Neither the clip nor the words are kept by us beyond the answer they fill in.
• Public records services we query about a property — FEMA's flood-map and flood-claims services, the U.S. Census Bureau geocoder, the U.S. Geological Survey elevation service, NOAA's storm-surge maps, and the Florida Division of Emergency Management's evacuation-zone map. Each receives the property's address or map coordinates, never a name, and answers with public information about the area. These are government services, not our contractors, and each has its own privacy practices.
• Your insurance carrier or agent — but only because you or your agent send them the report. We do not send reports to carriers ourselves.
• Law enforcement or regulators where we are legally required to, or to protect someone's safety or our legal rights.

Stripe, Cloudflare, Twilio, and Mapbox are service providers — they process information on our behalf, under contracts that require them to protect it and to use it only to provide their service to us, not for their own purposes.

If the business is ever sold or merged, information may transfer as part of that transaction. It would remain subject to this policy until you were told otherwise: we would email you at the address on your booking or account, and post a notice in the app, before your information became subject to a different one.

6.Storage on Your Own Device

The app stores some things in your browser so it keeps working in the field:

• A login token, so you stay signed in.
• Display preferences, such as light or dark mode.
• Inspection work in progress. Inspectors frequently work in attics and crawlspaces with no signal, so photos and unsaved answers are held on your own device and uploaded when the connection returns. They are cleared from the app's queue after a successful upload, though the device, browser, or operating system may keep its own copies outside our control.
• We do not use advertising or cross-site tracking cookies.

We use no analytics or tracking services. There is no Google Analytics, no advertising pixel, no session recording, and no third-party error-tracking service in this app. It loads no code from anyone but us, so no outside company receives a record of what you looked at or when.

Our own servers do keep aggregate page-view tallies for our public pages — a single number per page per day, with nothing about you attached: no IP address, no device details, no cookie, no identifier of any kind. It tells us that a mailing or a page worked; it cannot tell us, or anyone, that you were the person who visited. The same aggregate-only rule covers the app reporting its own errors: when a screen breaks, the app tells our server what went wrong and where — the error message, the screen name, and the app version, counted per day. Nothing about you rides along: no account, no address, no identifier. It exists so we fix crashes before you have to report them.

We also honor the browser “Do Not Track” and Global Privacy Control signals as valid opt-out requests. In practice there is nothing for them to switch off here, because the cross-site tracking and data-selling they exist to stop is not something we do — but we would rather recognize the signal than argue about whether we had to.

7.The Calendar Feed

If you subscribe your calendar to your inspection schedule, that feed has a long, random, unguessable web address, and that address is the key to it — anyone who has the link can see your scheduled inspections without signing in. Treat it as confidential: don't publish or forward it. Use “Reset the link” in Schedule as soon as you can if it is ever exposed; resetting immediately invalidates the old one. We cannot control access by someone the link has already been shared with, which is why resetting it is the remedy.

8.How Long We Keep It

• Inspection reports and their photographs: at least five years from delivery, and longer where a law, a regulator, an insurer, or an open dispute requires it. Insurers routinely ask for a report years after it was written, and inspection documents carry recordkeeping duties.
• Booking and payment records: seven years, which covers accounting, tax, and the window for a payment dispute.
• Inspector credentials — certificates of insurance and license verification records: while the account is active, then five years after it closes. They are the evidence that an inspector was licensed and insured on the day they performed a specific inspection, so they have to outlive the account.
• Copies of state license rosters (Section 2.1): current copy only. Each refresh replaces the previous one outright, so no history accumulates.
• IP addresses and request logs: 12 months.
• One exception to that 12 months: when you sign a pre-inspection agreement we record the address and browser you signed from, alongside the document you signed. That is not a server log — it is what makes an electronic signature stand up if anyone ever questions it — so it is kept with the agreement itself, for as long as the agreement is kept.
• Account information: while your account is open, then deleted or anonymized except where a record above must be kept.
• Work-in-progress data stored on your device is cleared from the app's queue once it uploads (see Section 6).

These periods are not arbitrary. They reflect the recordkeeping, insurance, tax, and professional-licensing expectations that apply to inspection work, and the practical reality that a report can be questioned long after it was written.

Treat the periods above as the practice we work to rather than a guarantee of deletion on a particular day. We may keep information longer where it is reasonably necessary to comply with the law or a professional obligation, respond to a regulator, preserve evidence, resolve a dispute, enforce our agreements, or prevent fraud.

9.How You Agree To This

Handing us information is not by itself blanket agreement to everything in this policy. Where the law requires us to ask your permission for something, we ask. Where we handle information because it is needed to do the job you asked for, or because the law requires us to keep it, that is the reason we are relying on, and we say so above. There are two points where you do actively accept these documents, and we say so on screen at the time:

• Booking an inspection: the booking form asks you to tick a box agreeing to our Terms and this Privacy Policy before it will submit. Homeowners never create an account, so that tick is the moment of acceptance, and we record it against your booking along with the version of each document you agreed to.
• Creating an inspector or agent account: the sign-up screen says that creating an account means you agree to both documents, and we record that acceptance against your account.
• If this policy changes materially, we ask account holders to accept it in the app before carrying on, and homeowners at their next booking — we do not treat silence as agreement. Changes that are not material take effect when we post them with a new version and date. Section 13 says the same thing.

10.Your Choices

• Ask us what we hold about you, and ask for a copy.
• Ask us to correct anything inaccurate.
• Ask us to delete your information. We will do so unless we are required to keep it — a delivered inspection report is a compliance record and generally cannot be deleted on request.
• Inspectors can edit most of their own information directly in the app under Profile, and can close their account themselves under Profile → Your records. Closing ends the login and the plan and deletes drafts, contacts, the mileage log, the profile and API keys at once; delivered reports and credentials are kept for the periods in Section 8 and then removed.
• Transactional messages (your report, your booking, a payout) are part of the service and are not marketing. We do not send marketing email, and we never sell or rent your address to anyone.
• One exception, and we'd rather name it than bury it: about five years after a wind mitigation inspection we may email you once or twice to say it's reaching the age at which most insurers stop accepting it. That arrives long after the work, so every one of those carries a one-tap unsubscribe and we stop for good. Turning it off does not affect your reports, receipts, or anything about a booking you've made.

To make a request, email privacy@warriorinspectionnetwork.com. We may need to verify who you are before we act, particularly for a deletion request.

Asking costs you nothing. We will not refuse you service, charge you a different price, give you a slower or lesser inspection, or treat you differently in any way because you exercised a privacy right. If you ask us to delete something we are legally required to keep we will tell you which record and why — but the asking itself never counts against you.

If you live outside Florida

We inspect Florida property, but the people involved aren't always Florida residents — an out-of-state buyer, or an agent licensed elsewhere. Many states now have comprehensive privacy laws giving their residents rights beyond what is described above, such as the right to a copy of your data in portable form, to correct it, to have it deleted, or to appeal a refusal. We have deliberately not listed the states here, because that list has changed every year since these laws started and a stale list is worse than none. If you are entitled to those rights where you live, we will handle your request under the law that applies to you — make the same request to the address above and tell us your state. We may need to verify who you are first, and we may decline or limit a request where the law permits or requires it, such as where the information has to be kept for legal, insurance, accounting, security, fraud-prevention, professional-record or dispute reasons. We do not sell personal information or use it for targeted advertising, so the opt-outs those laws center on do not arise here.

Two practical points, so you know what to expect. We aim to answer a privacy request within 45 days, and will tell you if we need longer. If we refuse a request, you can appeal — reply to our answer saying so, and a different person reviews it within 45 days and gives you a written reason. If the appeal fails and your state gives you the right, you can raise it with your state attorney general; we will tell you how in that written reason.

11.Security

• Traffic between your device and our servers is encrypted in transit.
• Passwords are stored only as salted PBKDF2-SHA256 hashes; we cannot recover or read them.
• On our servers, login tokens are stored only as hashes, so a copy of our database cannot be used to sign in as you. (Section 6 describes the token your own browser keeps so you stay signed in.)
• Everything we store — the database and the photo storage — is encrypted at rest by our hosting provider, in addition to the encryption in transit above.
• Card numbers and bank details are handled by Stripe and never reach our servers.

No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your information and requires notification, we will notify you in the manner and within the time the applicable law requires. Where Florida law applies that means the requirements of Fla. Stat. § 501.171, including its timing, contents, and regulator-notification rules. If you live elsewhere, your own state’s breach-notification law may set a different deadline or require different contents, and we will meet whichever obligation applies to you.

12.Children

The app is a professional tool and our services are not directed to children. We do not knowingly collect information from anyone under 18. That is deliberately stricter than the federal children's privacy law, which sets its threshold at 13 — booking an inspection and signing up to perform one are both adult transactions, so we see no reason to collect anything from a minor at all. If we learn that we have, we delete it — except where it forms part of an inspection report we are required to keep, in which case we restrict it to that use. If you believe a child's information reached us, email us at privacy@warriorinspectionnetwork.com and we will act on it.

13.Changes

Every change updates the version and date at the top of this page, and we keep the old versions. What happens next depends on the change, and it is the same rule Section 9 states:

• A material change — one that alters what we collect, what we do with it, who we share it with, or your rights — is put to you for acceptance. Account holders accept it in the app before carrying on; homeowners at their next booking. We do not treat silence as agreement, and a new version never rewrites what you already agreed to.
• Anything else — a clarification, a corrected typo, a reworded sentence that changes no practice — takes effect when we post it with a new version and date.
• A genuinely new use of information we already hold is a material change, and we ask before doing it rather than updating this page and calling it notice.

14.Contact

Privacy requests, questions, and appeals: privacy@warriorinspectionnetwork.com. Anything else: info@warriorinspectionnetwork.com · (727) 977-5477.

Warrior Inspection Network, LLC · Pinellas County, Florida. Our full mailing address is published on our website and appears on every email we send that isn't a reply to something you just did.